Refund policy

Noelle Return & Refund Policy

Thank you for shopping at Noelle. We are committed to providing 100% authentic products and a high-quality service experience.

1. Authenticity Guarantee All products sold on Noelle are 100% authentic, sourced from legitimate and traceable channels.

2. Your Legal Right to Cancel (14-Day Return Right) Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your items, without giving any reason.

To exercise this right, contact us at noellehubuk@gmail.com within 14 days of delivery. Items must be returned unopened and in their original condition. Return shipping costs are the customer's responsibility. Refunds will be processed within 14 days of receiving the returned item.

3. Hygiene Exemption (Opened Products) For hygiene and safety reasons, opened skincare, makeup, and fragrance products are exempt from the 14-day return right. This exemption is disclosed before purchase. Your statutory rights for faulty or incorrect items remain fully unaffected.

4. Faulty, Incorrect or Missing Items If you receive a faulty, incorrect, or missing item, contact us within 30 days of delivery with:

• Your order number
• Description of the issue
• Clear photo or video evidence

We will cover return shipping and offer a replacement, exchange, or full refund.

5. After-Sales Process

• Email noellehubuk@gmail.com with your order number and issue details
• We respond within 24 hours
• Refunds processed within 5–7 business days after approval

6. Contact Us Email: noellehubuk@gmail.com Response time: Within 24 hours